Customer Service:

An Online Parts Division of Village Motorsports Est. 1963



Shipping costs are an estimate based on weight and dimensions provided by the manufacturers. Oversized parts such as ATV fenders, snowmobile hoods, and UTV body parts may be subject to freight shipping charges. If additional freight charges apply after an order is placed, you will be contacted by our support team to discuss shipping options. Please review our freight shipping section for further information in the Shipping Guide section of the website. 


Our goal is to make your purchasing experience effortless and enjoyable. Simply browse any of our “SHOP” catalogs, click on the items you are interested in, and then click “ADD TO CART”.  You can add as many different items as you want to your shopping cart.  After you have finished your selections, click on "ITEMS" next to the shopping cart logo at the top of the screen.  You can then modify your cart or proceed to checkout.  When finished, click ”PAY SECURELY NOW” within the shopping cart where you will then be asked a few important details to finalize your order!

We accept payments by PayPal and all major credit cards including Visa, Mastercard, Discover, and American Express.  For high value orders, bank wire transfers are optional as well.


Orders are processed as soon as they are placed, and cannot be cancelled. Any cancellations are subject to the return guidelines, and may include a restocking fee. We will work with you as best as possible to figure out the best solution.


Once an order is placed, it is processed promptly by our ordering coordinators. Delivery times upon checkout are not exact and used as an estimate for delivery. Backorders, weather delays, and other forces of nature have an influence on delivery times.  For “customer pickup” orders, you will be notified when your order is ready for pickup at our Grand Rapids, MI location.

Our website does not reflect our inventory, please contact us to check our inventory and availability.


If an item from your order is not in stock or readily available from the manufacturer, we will place it on backorder. For any backordered items, we will contact you through email letting you know expected release dates and shipment options.  You will then have the option to cancel the backordered item(s) or wait until it becomes available. Backorder cancellations are an option for most parts. Any parts that have been received at Parts Pit Stop, but are requesting to be cancelled off your order are subject to a 25% restock fee.


Since Parts Pit Stop is based in Michigan, all orders placed and shipped in the state of Michigan will be processed with a 6% sales tax.  Orders shipping to a location away from Michigan will have no sales tax included with the order.


When an order is placed, all credit card numbers are encrypted using 128 bit encryption technology. They are only decrypted after they reach our service center. They are not held in clear text on any website and not viewable by anyone.  We currently have no documented cases of credit card fraud using our shopping system over the Internet.

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